Frequently Asked Questions

1. Where do we top up our air-con card?

You can top up your air-con card at the kiosks located near the Hall Office @ Block 26 Level 3, or another @ Block 22. 

 

2. What do I do if I get locked out of my room?

You can seek help from the Hall Office during office hours. If the Hall Office is closed, seek help from the Campus Security.

 

3. I tapped my key fob on the lock, it blinked red and I couldn’t unlock the door. Why and what do I do?

We will need to validate our key fob once every week. This is for security purposes. You can validate your key at the hall office, computer, reading or laundry rooms. Do not remove your key until the beeping stops. Proceed to try again at your room.

 

4. What should I do if there is a defect in my room?

You may report the defect to the Hall Office and make a work request online. Go to Studentlink -> Others -> Hostel Repair Works.

 

5. Is it OK to store my belongings (luggage, laundry basket etc.) outside my room?

Please do not clutter the corridor with your belongings. They pose as obstacles to cleaning workers and as impediments to evacuation in times of emergency.

 

6. Is there a "Quiet Time" for residents?

Yes, the Quiet Time is from 11:30 pm till 7:30 am.

 

7. What behaviors should I observe during the "Quiet Time"?

Keep all sorts of noise down such as no talking loudly in the public area, no banging doors, no shouting across the courtyard, etc. Return to your room, no more visiting other rooms and ask your guests to leave.

 

9. Can I smoke in the Hall?

No. You cannot smoke in any part of the hall premises.

 

10. Where do I wash my laundry?

You may use the washing machines in the Laundry Rooms at Block 27 and Block 23. Please make sure you keep the door of the Laundry Room locked to prevent unauthorized people from entering. To conserve energy and water, wash laundry when you have enough for a full load. Collect your laundry immediately after it is washed or dried to allow others to use the machines and to prevent laundry theft. Management is not responsible for lost laundry.

 

11. Where do I hang dry my laundry?

You may hang your laundry on the metal bars provided along the corridor. You may also bring your own laundry rack to the Hall. Please collect your laundry immediately once it is dry to prevent laundry theft. As a precaution against theft, you should hang dry expensive garment inside your room. Management is not responsible for lost laundry.

 

12. Is it possible for me to switch room during the semester?

Yes, you may, for a valid reason, but subject to the availability of vacancies and your eligibility for that room. Please email the Hall Office in this case.

 

13. If I have a problem with my roommate, who can I ask for help?

You can start with this Self-Help material from the Student Wellbeing Centre. If this doesn’t work, arrange to see your Hall Fellow together to mediate the dispute.

 

14. Are there printing facilities in the hall? Where do I find them?

Printing services can be found near the Podium at Block 26 Level 3.

 

15. Can I apply for a hall stay in the middle of the semester?

It is subject to the availability of the Hall vacancies at that time. You may check with Housing Services Office on level 5, Student Services Centre or call 6790 5155 for inquiry.

 

16. How do I withdraw from hall?

You have to give advance notice (Please refer to our leaflet given during check-in) to the Hall Office. Please go to the Hall Office to complete a Withdrawal Form.

 

17. What are the hotlines that I should be aware of?

 

Campus Security / Emergencies: 6790 5200

Fault ReportingHotline (for emergency repair & pest control): 6790 4777 (24 hours)

Center for IT Services (CITS) Helpdesk(helpdesk@ntu.edu.sg): 6790 4357

NTU Medical Center (SS3-B2-5): 6793 6828 / 6974

Student Wellbeing Centre (SSC-05-7): 6790 4462

Police (for emergencies only): 999

Fire or emergency ambulance: 995

Non-emergency ambulance: 1777